ROLE OVERVIEW

Wilson Hawkins is looking for an exceptional, highly organised, and technically accomplished Property Manager to join our boutique block management team as Senior Block Manager.

This is a pivotal role for someone with a minimum of five years of block management experience who is ready to take genuine responsibility for a premium portfolio and help shape the future of our block management division. You will work closely with our Head of Block Management, managing a substantial portfolio of blocks, developing and mentoring junior team members, and driving the adoption of modern, tech-enabled practices across the team.

This is not a role for someone looking to coast. We want a seasoned professional who takes pride in maintaining the highest standards, builds meaningful relationships with Directors and leaseholders, and is ready to assume a quasi-leadership position with clear visibility and a pathway to senior management within the business.

ROLE EXPECTATIONS

You will be expected to manage your entire portfolio independently, making sound decisions with minimal supervision. You will take ownership of client relationships, ensuring that every interaction: from site inspections to AGM chairs to complaint resolution, reflects the Wilson Hawkins standard of professionalism, honesty, transparency, and trustworthiness.

Beyond managing your own blocks, you will actively contribute to the team’s development. You will mentor junior coordinators and Block Managers, share best practices, and help establish higher standards of service delivery across our wider block management operations. When the team faces complex issues or needs cover, you step up proactively and reliably.

You are someone the Head of Block Management can trust implicitly. You understand leaseholder dynamics, statutory compliance obligations, and the nuances of managing diverse client relationships. You are ready to lead. Whether that’s chairing AGM meetings independently, coordinating major works projects, or making critical compliance decisions and you view leadership as both a responsibility and a platform for your continued professional growth.

WHAT SUCCESS LOOKS LIKE

Your portfolio of blocks is immaculately managed; site inspections are well-prepared, thoroughly conducted, and consistently result in proactive preventative maintenance plans that protect long-term asset value.
Directors, Freeholders, and leaseholders feel prioritised, informed, and confident throughout their journey with Wilson Hawkins, with you acting as their trusted advisor.
Service charge budgets are accurately prepared, transparently explained, and successfully agreed; financial performance is tracked efficiently year-round with no slippage.
Section 20 major works consultations are progressed seamlessly, with all legal timelines met, stakeholders kept closely in the loop, and complex issues resolved professionally.
Maintenance issues, compliance logs, and contractor tasks are always up to date, accurately tracked, and proactively managed within our property management software.
Junior team members feel supported, coached, and developed; your mentorship contributes to improved team capability and retention.
You champion modern, tech-enabled processes and help embed them across the wider team, driving efficiency and client experience improvements.
You are trusted by the Head of Block Management to hold the fort independently, chair AGM meetings confidently, and make sound, compliant decisions without escalation.

HOW YOU’LL SPEND MOST OF YOUR TIME

Most weeks, you will be:

Acting as the primary point of contact for your portfolio of Freeholders, RMC Directors, and leaseholders—proactively managing communications, anticipating issues, and delivering high-touch, boutique service.
Conducting regular, structured site inspections across your portfolio to ensure buildings are maintained to an exceptional standard, with detailed reports and preventative maintenance planning.
Preparing comprehensive annual service charge budgets and collaborating with our financial team to track year-end accounts, ensuring accuracy and stakeholder confidence.
Managing day-to-day reactive maintenance with rigour, tracking contractor performance, negotiating value for money, and holding suppliers accountable.
Leading Section 20 major works consultation processes, coordinating closely with surveyors and the Head of Major Works, managing timelines, and ensuring full legal compliance.
Ensuring absolute health and safety compliance across your blocks, including Fire Risk Assessments (FRA), asbestos management, water hygiene, and Building Safety Act (2022) requirements where applicable.
Maintaining immaculate, real-time records of all maintenance tasks, compliance logs, and client communications in our proprietary management software.
Supporting and mentoring junior Block Managers and coordinators, sharing knowledge, providing guidance on complex matters, and helping them develop expertise.
Identifying and implementing process improvements, adopting new digital tools, and championing best practice across the team.
Collaborating with senior management on strategic initiatives, portfolio optimisation, and service quality improvements.

WHO THIS ROLE IS FOR

This role is ideal for someone who:

Has a minimum of five years of dedicated residential block management experience, with proven ability to manage complex portfolios independently.
Is confident chairing AGM and Director meetings independently, even when handling contentious or sensitive issues.
Builds genuine rapport with client directors and leaseholders delivering high-touch, boutique service backed by technical competence and sound judgment.
Is highly organised, self-motivated, and manages a heavy workload without needing to be chased; you take pride in attention to detail.
Embraces modern property technology and forward-thinking solutions as a strategic tool to deliver superior client experience and operational efficiency.
Is ready to lead and mentor others, viewing team development as integral to your professional satisfaction.
Demonstrates sound commercial judgment, understanding the business context of fee-earning services and client retention.
Represents the company brand with pride, professionalism, and absolute integrity at all times.
Is ambitious about progressing to senior management within a growing boutique agency.

EXPERIENCE THAT HELPS

Proven experience managing a large, diverse portfolio of residential blocks and mixed-use estates.
Deep working knowledge of the Landlord and Tenant Act 1985, Commonhold and Leasehold Reform Act 2002, Section 20 consultation procedures, and Building Safety Act (2022) requirements.
Strong financial competence with a consistent track record of setting accurate service charge budgets, managing year-end accounts, and explaining financial matters to leaseholders.
Direct experience handling insurance claims, complex compliance issues (Fire Safety, asbestos, water hygiene), and planned preventative maintenance (PPM) strategies.
Demonstrated experience utilising modern property management software, CRM platforms, and digital tools to streamline workflows and improve client experience.
Experience mentoring junior staff and contributing to team development.
TPI (The Property Institute) membership, or equivalent professional qualification.
Experience with AGM and Director meeting management, including handling difficult conversations and dispute resolution.
Knowledge of modern building safety regulations and risk management in residential properties.

WHAT WE OFFER

Competitive salary, closely aligned to your experience, credentials, and the scale of your portfolio. £50,000 – £65,000 depending on experience.
Performance-related bonus structures linked to personal portfolio retention, client satisfaction, and operational efficiency.
Funded support for continuous professional development, including senior TPI qualifications and specialist training.
A clear, genuine path to Head of Block Management and director-level roles within a growing business.
A modern boutique environment where your hard work is seen, recognised, and directly rewarded with financial and career progression.
A collaborative, tech-forward, and supportive team culture where building preservation and client service are genuinely valued.
Exposure to business strategy and decision-making at leadership level.
The opportunity to shape the future of our block management service delivery and help establish new standards in the sector.
Flexibility to contribute ideas to product development, operational processes, and business growth initiatives.

ABOUT WILSON HAWKINS

At Wilson Hawkins, we believe property management has the power to transform communities and protect long-term asset value. Our mission is to deliver exceptional block management service, data-driven insights, and transparent support for Freeholders, Directors, and leaseholders alike.

By combining deep statutory and leasehold expertise with innovative, tech-driven solutions, we create a seamless and transparent management experience. We empower clients to make confident decisions about their properties at every stage of their journey.

We are committed to setting new standards within the block management sector through a modern, client-centric approach rooted in innovation, exceptional communication, and professional accountability. At Wilson Hawkins, our values shape everything we do: we act with integrity, treat people with respect, embrace forward-thinking solutions, and hold ourselves to the highest standards of professional care.

HOW WE HIRE

Application: Submit your CV and a short cover letter telling us why this role excites you, what you’ve achieved in your current/previous role, and where you see your career heading.
Introductory Call: An initial 15-minute introductory conversation with our team to understand your background, motivation, and expectations.
First Interview: A formal interview with our Head of Operations and senior leadership focused on your block management experience, technical knowledge, leadership approach, and vision for client service.
Second Interview: An informal session to meet the wider block management team, understand our collaborative culture, and discuss strategic fit and career aspirations.

We aim to move quickly and will communicate clearly at every stage of the recruitment process.

Senior Block Manager – Wilson Hawkins