ROLE OVERVIEW

Wilson Hawkins is looking for an enthusiastic, organised, and dedicated professional to join our boutique block management team as a Junior Block Manager.

This is an excellent opportunity for someone with 1-2 years of block management or property management experience who is eager to develop their skills within an agile, tech-driven boutique agency. You will work closely with our Block Management team, supporting the management of residential blocks, learning the full lifecycle of property management, and gradually taking on greater responsibility as your expertise grows.

This role is perfect for someone who wants to build a solid foundation in block management, work with real clients from day one, and develop a genuine career path within a supportive team environment where your contribution is valued and your progression is visible.

ROLE EXPECTATIONS

You will be expected to manage your assigned tasks with care and attention to detail, seeking guidance from senior team members when needed. You will support the day-to-day management of blocks, from site inspections to maintenance coordination, and gradually develop the confidence and knowledge to manage more complex matters independently.

Every interaction with our clients should reflect the Wilson Hawkins standard: professional, honest, transparent, and trustworthy. You will learn how to build and maintain strong relationships with Resident Management Company (RMC) Directors, Freeholders, and leaseholders, understanding the importance of clear communication and proactive service.

As you progress, you will become someone the team can rely on. You will take on increasing responsibility for block portfolios, mentor will be provided throughout, and you’ll develop the expertise to make sound, compliant decisions under supervision.

WHAT SUCCESS LOOKS LIKE

You conduct site inspections under guidance, gradually learning to identify maintenance issues and prepare accurate reports.
Directors, Freeholders, and leaseholders receive responsive, professional communications and feel their queries are being handled with care.
You assist with service charge budget preparation and maintenance task tracking, developing your financial and administrative competence.
Section 20 consultation processes are progressed smoothly with support from senior staff, learning timelines and compliance requirements.
Maintenance tasks, compliance logs, and communications are accurately recorded within our property management software.
You demonstrate reliability, ask the right questions, and show genuine interest in deepening your block management knowledge.

HOW YOU’LL SPEND MOST OF YOUR TIME

Most weeks, you will be:

Supporting senior managers with regular site inspections across the portfolio, learning to spot issues and assess building condition.
Assisting with day-to-day reactive maintenance tracking, coordinating with contractors, and managing maintenance schedules.
Supporting the preparation of annual service charge budgets and tracking expenditure in collaboration with our financial team.
Assisting with administrative tasks related to Section 20 consultation processes, coordinating information between stakeholders.
Learning the statutory health and safety requirements for residential blocks, including Fire Risk Assessments (FRA), asbestos management, and water hygiene protocols.
Maintaining accurate records of maintenance tasks, compliance logs, and client communications in our proprietary management software.
Attending AGM and Director meetings with senior staff, taking minutes and learning meeting management.
Supporting the wider block management team on ad-hoc projects and developing your understanding of digital-first management processes.

WHO THIS ROLE IS FOR

This role is ideal for someone who:

Has 1-2 years of property management, block management, or related administrative experience (or demonstrates genuine commitment to developing block management expertise).
Is organised, detail-oriented, and proactive in a busy property environment.
Communicates clearly, both verbally and in writing, and shows genuine interest in client service.
Is self-motivated, reliable, and willing to ask questions in order to learn.
Embraces modern property technology and sees digital tools as a way to improve service delivery.
Is ready to grow professionally, viewing this role as the beginning of a substantive career in block management.
Represents the company brand with pride, professionalism, and integrity.

EXPERIENCE THAT HELPS

Proven experience in property management, block management coordination, or related administrative roles.
Basic knowledge of UK leasehold legislation or demonstrated willingness to develop this knowledge.
Experience with property management software or CRM platforms.
Basic financial literacy, with an interest in understanding service charge budgets.
Familiarity with health and safety in residential settings.
Customer service or client-facing experience.
TPI (The Property Institute) membership, or active progress toward it.

WHAT WE OFFER

Competitive entry-level salary, with clear progression as you develop expertise.
Performance-related bonus structures as you progress in the role.
Funded support for continuous professional development, including TPI qualifications.
A clear, genuine path to Block Manager and senior management roles.
A modern boutique environment where your hard work is recognised and your development is prioritised.
A collaborative, tech-forward, and supportive team culture that takes building preservation seriously while maintaining a positive workplace.
Mentorship from experienced Block Managers who will invest in your growth.
The opportunity to work on a diverse portfolio of residential blocks and learn across different building types and client scenarios.

ABOUT WILSON HAWKINS

At Wilson Hawkins, we believe property management has the power to transform communities and protect long-term asset value. Our mission is to deliver exceptional block management service, data-driven insights, and transparent support for Freeholders, Directors, and leaseholders alike.

By combining deep statutory and leasehold expertise with innovative, tech-driven solutions, we create a seamless and transparent management experience. We empower clients to make confident decisions about their properties at every stage of their journey.

We are committed to setting new standards within the block management sector through a modern, client-centric approach rooted in innovation, exceptional communication, and professional accountability. At Wilson Hawkins, our values shape everything we do: we act with integrity, treat people with respect, embrace forward-thinking solutions, and hold ourselves to the highest standards of professional care.

HOW WE HIRE

Application: Submit your CV and a short cover letter telling us why this role excites you and what you’re looking to achieve in block management.
Introductory Call: An initial 15-minute introductory conversation with our team to understand your background and motivation.
First Interview: A formal interview with Block Management leadership focused on your experience, attitude to learning, and approach to client service.
Second Interview: An informal session to meet the wider block management team, understand our culture, and discuss your career aspirations.

We aim to move quickly and will communicate clearly at every stage of the recruitment process.

Junior Block Manager – Wilson Hawkins