Professional block management with Wilson Hawkins.
Whether you’re a Resident Management Company (RMC), Right to Manage (RTM) Company, Freeholder or Developer, your managing agent should make life easier, not create more work.
Every building has a different ownership structure, different challenges and different priorities. Our role is to adapt to those needs while taking the pressure off Directors, leaseholders and owners.
At Wilson Hawkins, we take care of the day-to-day management of your building, keep residents informed, ensure your legal responsibilities are met and help protect the long-term value of your property. With more than 50 years of experience and a team based entirely in London, we provide a refreshingly straightforward approach to block management.
You shouldn’t have to manage your managing agent.
If you’re regularly chasing updates, explaining delays to residents or wondering whether something has actually been done, it’s usually a sign that communication, not the building, is the real problem.
Good block management isn’t about constantly reacting to issues. It’s about preventing them, communicating clearly and keeping everything moving before small problems become expensive ones.
That’s exactly how we work.
A proactive approach to managing your building.
A well-managed building is one where everyone knows where they stand.
Directors have confidence that things are being dealt with. Residents know who to contact. Contractors are held accountable. Compliance stays on track. Finances are transparent.
Rather than simply responding when something goes wrong, at Wilson Hawkins we work proactively across every aspect of your property, from day-to-day maintenance and financial planning to compliance, major works and resident communication.
Our role is simple: to protect your building, support your community and give you complete confidence that everything is under control.
Supporting every type of residential building.
No two developments are managed in exactly the same way.
The responsibilities of an RTM Company are different to those of a Freeholder, just how an RMC has different obligations to a Developer handing over a new scheme. That’s why we tailor our block management service to the ownership structure of your building, not the other way around.
1. Right to Manage (RTM) Companies
The Right to Manage gives leaseholders the legal right to take control of the management of their building through an RTM Company.
Once that responsibility has been transferred, Directors are responsible for ensuring the building is managed properly. We provide the professional expertise to help you fulfil those responsibilities, taking care of everything from maintenance and compliance to finances and resident communication, while supporting you every step of the way.
2. Resident Management Companies (RMCs)
Many developments are built with a Residents Management Company already established within the lease structure.
We work alongside Resident Directors, providing the professional support needed to manage service charges, maintenance, compliance, insurance and long-term planning, while giving you the confidence to make informed decisions on behalf of your community.
3. Freeholders
Some buildings remain under the direct management of the Freeholder, whether because an RTM hasn’t been established, an RMC doesn’t exist or the lease places responsibility with the Freeholder.
We provide a complete management service that helps Freeholders protect their investment, meet their legal responsibilities and maintain a safe, attractive environment for residents.
Wilson Hawkins Block Management Services
Good block management isn’t one big job. It’s hundreds of conversations, inspections, decisions and actions happening consistently behind the scenes.
From answering resident enquiries to planning major works, we coordinate every aspect of your building so Directors can focus on the bigger picture, knowing nothing has been overlooked.
Day-to-day management
Keeping your building running smoothly every day.
- Responding to resident and Director enquiries by phone, email, online and in person
- Providing management information to Residents and Directors
- Giving secure access to documents and service charge information through our online portal
- Carrying out scheduled and ad-hoc property inspections
- Coordinating day-to-day repairs and planned maintenance
- Managing on-site staff where applicable
- Providing emergency out-of-hours support
Compliance & risk management
Helping you meet your legal responsibilities and protect your building.
- Arranging fire risk assessments and health & safety inspections
- Coordinating remedial works following inspections
- Ensuring your building remains compliant with current legislation
- Managing communal insurance policies
- Administering Directors’ & Officers’, Public Liability and Professional Indemnity insurance
- Handling insurance claims and liaising with brokers
- Working closely with local authorities, fire safety officers, neighbours and other statutory bodies where required
Financial & administrative management
Clear finances build confidence.
We make it easy for Directors to understand where money is being spent today, while planning responsibly for tomorrow.
Our financial management includes:
- Preparing management information and financial reports
- Managing service charge administration
- Supporting long-term financial planning and reserve funds
- Managing payroll and tax obligations for on-site staff where applicable
- Working alongside accountants, auditors and professional advisers
Maintenance & major works
Protecting your building now and for the future.
Whether it’s a leaking gutter or a full roof replacement, we oversee projects from initial planning through to completion.
This includes:
- Coordinating routine repairs and planned maintenance
- Preparing Section 20 consultations where required
- Producing specifications for major works
- Tendering maintenance contracts
- Managing projects such as lift replacements, roof renewals and internal or external decorations
- Working alongside surveyors, engineers and specialist consultants
- Monitoring works through to completion
Contractor management
Trusted contractors make all the difference.
Over many years we’ve built a carefully vetted network of more than 150 trusted contractors across London.
Before any contractor joins our panel, we check their references, insurance, trading history and qualifications. Once approved, we continue reviewing their performance every six months to ensure standards remain consistently high.
Our contractor management includes:
- Maintaining a vetted panel of more than 150 approved contractors
- Verifying Public Liability and Professional Indemnity insurance
- Checking Companies House records and trading history
- Assessing workmanship, reliability and previous performance
- Reviewing contractor performance every six months
- Producing clear tender specifications
- Ensuring Risk Assessments and Method Statements (RAMS) are completed before works begin
Because great contractors don’t just complete jobs, they protect your investment and the reputation of your building.
Supporting Resident Directors with confidence.
Being a Resident Director is an important role. You’re making decisions on behalf of everyone who lives in your building, often alongside a full-time career and family life.
You shouldn’t be expected to become an expert in leasehold legislation, health and safety or service charge accounting overnight.
We’ll help you understand your responsibilities, prepare realistic budgets, organise maintenance, maintain accurate records, communicate effectively with residents and ensure your building remains compliant.
Frequently Asked Questions
- How often will you inspect our building?
- Will we have a dedicated Property Manager?
- Can you support RTM and Resident Management Companies?
- Do you work with Freeholders?
- How do you choose your contractors?
- Can you manage larger or more complex developments?
- How do you communicate with residents?
- What happens outside normal office hours?
- Can you help us move from our current managing agent?
Looking for a managing agent that’s easier to work with?
Choosing a new managing agent is a big decision, but it doesn’t need to be a difficult one.
Whether you’re actively looking to switch or simply exploring your options, we’re happy to have an honest conversation about your building, your challenges and how we could help.
No jargon. No hard sell. Just practical advice from people who genuinely care about looking after London’s residential buildings.